Keeping Your Data Secure

We do our best to actively provide a strong level of security.

Please note that we're humans though — and that security is an ever-going chasing game, with several high profile websites hacked every year.

Think you found an issue? We're more than welcoming your feedback - please report an incident.

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Up-To-Date Infrastructure And Patches

We keep our infrastructure updated with scheduled security maintenance updates, as well as applying any patches that are recommended to be rolled out immediately. We rely on a security-minded hosting provider which provides easy-to-apply security updates on all infrastructure components.

Similarly, we patch our application code very quickly when vulnerabilities are discovered. We rely on internal and external tools to audit our app code and behaviour.

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Proactive Monitoring

We use redundant, world-wide monitoring services to monitor TeamMood’s infrastructure 24x7x365. Any errors or other abnormalities trigger automatic alarms and we pro-actively work on fixing any issues detected. If we detect issues with your account, we will contact the account owner by email.

TeamMood works with industry leading security firms to perform annual network and and application layer penetration tests.

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Protection Against Data Loss

We make daily backups of TeamMood's database as well as regular full images (snapshots) of TeamMood's servers.

The backups are saved encrypted and regularly tested for integrity.

We have the required infrastructure to rebuild a fully running service based on those backups very quickly.

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Your Credit Card Data Is Safe

We do not store your billing information on our servers.

Your credit card data is directly and securely submitted to a leading, full PCI-compliant payment gateway provider (Stripe), using their JavaScript API.

Reporting Incidents

Have you noticed abuse, misuse, or experienced an incident with your account or have you identified a vulnerability in our systems?

We'll take your feedback very seriously: email security@teammood.com. We will reply in all cases and work with you to handle the situation.

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Questions?

Please email us at security@teammood.com.