Effective Starting Date : 25/05/2018
TL;DR – We will NEVER sell your personal data to anyone.
If you do not agree with this policy, do not access or use the Service or interact with any other aspects of our business.
What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use and share information about you. This policy is intended to help you understand:
- Who collects your data?
- Our role in your privacy
- What information we collect about you
- How we use the information we collect
- How we share information we collect
- How we store and secure the information we collect
- How to access and control your information
- Summary of Your Rights under GDPR
- Other important privacy information
TeamMood offers a tool which helps managers to get a better feedback from their teammates. We also own and operate a number of websites and other related services, like support. We refer to all of these products, together with our other services and websites as “Services” in this policy.
Where we provide the Service under contract with an organization (for example your employer), that organization controls the information processed by the Service. For more information, please see Notice to End Users below.
Who collects your data?
Data is collected by Power Up Conseil SAS, located in Toulouse, France. The collection of personal data has been declared to CNIL (French Commission on Informatics and Liberty) under n°1905292.
Our role in your privacy
If you are a TeamMood customer, or just visiting our website, this policy applies to you.
TeamMood is both the Controller (article 4.7 of GDPR – Definitions) and Processor (article 4.8 of GDPR – Definitions). TeamMood is the Processor of the personal data you manage in our Services. We store the data for you and process it per your actions in our Services. TeamMood is also the Controller the for the subprocessors we use. The list of our subprocessors is available on demand.
- If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data.
What information we collect about you
From the first moment you interact with TeamMood, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Information you provide to us
We collect information about you when you input it into our Services or otherwise provide it directly to us.Account Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services.
Content you provide through our products: The Services include the TeamMood webapp, where we collect and store content that you post. This content includes any information about you that you may choose to include, for example, your mood and a comment.
Content you provide through our websites: the Service also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive surveys.
Information you provide through our support channels: The Service also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for paid Services (tax id, number of the payer VAT). We understand your declaration of these data as a consent to issue an invoice and charge your credit card. Credit card information is handled by Stripe (our payment gateway). TeamMood only charges your credit card for payments.
Information we collect automatically when you use the Services
We collect information about you when you use the Service, including browsing our websites and taking certain actions within the Services.Your use of the Services: We keep track of certain information about you when you visit and interact with any of the Service. This information includes the features you use.
Device and Connection Information: We collect information about your computer, mobile phone, tablet or other devices you use to access the Service. This device information includes your connection type and settings when you install, access, update or use the Service. We also collect information through your device about your operating system, browser type, IP address and URLs of referring/exit pages. We use your IP address and/or country preference in order to approximate your location and to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use when accessing the Services.
Information we receive from other sources
We receive information about you from other Service users, from third party services, and from business and channel partners.Other users of the Service: Other users of the Service may provide information about you when they submit content through the Services. For example, we receive your email address from other Service users when they provide it in order to invite you to the Services.
Other partners: We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with the Service and online advertisements.
How we use the information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and email you provide in your account to identify you to other Service users. the Service also includes tailored features that personalize your experience by automatically analyzing the activities of your team to improve the usage of the Service. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. The legal basis for this data usage: contract, legitimate interests
For research and development: We are always looking for ways to make the Service smarter, faster, secure, integrated and useful to you. We use collective learnings about how people use the Service and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Service: We use your contact information to send transactional communications via email and within the Service, including reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Depending on your settings, we send you email notifications when you or others interact on the Service. We also provide tailored communications based on your activity and interactions with us. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Service and in most cases, you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
The legal basis for this data usage: contract
To market, promote, and drive engagement with the Service: We use your contact information and information about how you use the Service to send promotional communications that may be of specific interest to you, including by email and by displaying TeamMood ads on other companies’ websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Service, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions, and contests. You can control whether you receive these communications as described below under “Opt-out of communications.”
The legal basis for this data usage: consent
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Service.
The legal basis for this data usage: contract
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Service, with your permission.
The legal basis for this data usage: consent
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Service.
How we share information we collect
We share information we collect about you in the ways discussed below, including in connection with possible business transfers, but we are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users
When you use the Service, we share certain information about you with other Service users.
Managed accounts and administrators: If you register or access the Service using an email address with a domain that is owned by your employer or organization, or associate that email address with your existing account and such organization wishes to establish a TeamMood services account, certain information about you including your name, contact information, content, and account use may become accessible to that organization’s administrator and other TeamMood service users, as permitted by your administrator, to provide you additional products and services or to integrate your TeamMood Services with other products and services. For example, your organization may request that we provide extra security controls around your account to protect information about your organization. If you are the administrator of a team or organization account within the Service, we may share your contact information with current or past Service users for the purpose of facilitating Service-related requests.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market the Service. Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
We make sure that our service providers are GDPR compliant.
Please contact us if you need the full list of our service providers.
Links to Third-Party Sites: the Service may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect TeamMood, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Sharing with affiliated companies
How we store and secure the information we collect
Information storage and security
We use data hosting service providers in the European Union to host the information we collect, or on other locations for dedicated hosting, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
And please remember:
- You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
- You are responsible for your username and password: keep them secret and safe!
- If you believe your privacy has been breached, please contact us immediately on firstname.lastname@example.org
How long we keep information
How long we keep the information we collect about you depends on the type of information, as described in the Data Retention Policy. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Service and using settings available within the Service or your account. Where the Service is administered for you by an administrator (see “Notice to End Users” below), you may need to contact your administrator to assist with your request. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by enabling an integration, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information: The Service and related documentation give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account in the Service. You can update your profile information within your profile settings.
Deactivate membership to a team or organization: You or an administrator can deactivate your access to a team or organization. If you can deactivate your own access, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact TeamMood support. Please be aware that deactivating access to a team or organization does not delete your information from that team or organization; your information remains visible to other Service users based on your past participation within the Service. For more information on how to delete your information, see below.
Delete your information: the Service and related documentation give you the possibility to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding the Service. Please note, you will continue to receive a generic advertisement.
Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies Policy.
Send “Do Not Track” Signals: Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, currently the Service does not respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information, for anonymity reasons. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the Service under your sole control.
Summary of Your Rights under GDPR
Under the GDPR, you have:
- the right to request access to, deletion of or correction of your personal data held by Us;
- the right to complain to a supervisory authority;
- be informed of what data processing is taking place;
- the right to restrict processing;
- the right to data portability;
- object to the processing of your personal data;
- rights with respect to automated decision-making and profiling
Other important privacy information
Notice to End Users
When the Service is made available to you through an organization (e.g. your employer), that organization is the administrator of the Service and is responsible for the end-users and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Service is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy. Even if the Service is not currently administered to you by an organization, if you are a member of a team administered by an organization, or if you use an email address provided by an organization (such as your work email address) to access the Service, then the administrator of that team or the owner of the domain associated with your organizational email address (e.g. your employer) may assert administrative control over your account and use of the Service at a later date. You will be notified if this happens. Team and organization administrators are able to restrict your access to and privileges within the respective team or organization the administrator controls. In some cases, team or organization administrators can also:
- restrict, suspend or terminate your access to the Service or your account;
- change your account information, including profile information or the email address associated with your account;
- access information in and about your account;
- access or retain information stored as part of your account; and
- enable or disable third-party apps, or other integrations.
If you do not want an administrator to be able to assert control over your account or use of the Service, you should deactivate your membership with the relevant team or organization or remove any email addresses containing a domain owned or controlled by the administrator entirely from your account. Once an administrator asserts control over your account or use of the Service, you may no longer be able to withdraw membership or change the email address associated with your account without administrator approval.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Our policy towards children
the Service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Power Up Conseil. If you have questions or concerns about how your information is handled, please direct your inquiry to us, as set forth below.
Power Up Conseil / TeamMood
2 rue Auguste Valats – I65
31300 Toulouse, France
Here is what each of these “legal bases” means:
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- gaining insights from your behavior on our website or in our app
- delivering, developing and improving the TeamMood service
- enabling us to enhance, customize or modify our services and communications
- determining whether marketing campaigns are effective
- enhancing data security
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.